Jibble & Cuzzi complies with the highest quality standards and takes excellent care in deliveries. However, in the rare instance you are unhappy with your purchase, please note the return, refund and cancellation policy below.

Your order may be eligible for return or refund as per the below criteria:

 

• An exchange, refund or return request will be accepted under the following conditions:
  • If the delivered product has a defect in manufacturing or has been received in a damaged condition. Please share the picture of the issue within 48 hours of receiving the package.
  • If the product delivered is different from the product that was ordered. Please share the picture of the issue within 48 hours of receiving the package.
• The product delivered must not be used or washed. It should have the original packaging and tags intact.
• The receipt of the product should be handed over with the package.
• Items mentioned as "non-refundable" are not eligible for exchange or refund. Items purchased on Sale or at a discounted rate by using a coupon code are considered final sales and cannot be returned.
• Customized orders or bulk purchases do not qualify for return or exchange. 

 

Return and Refunds: 

If your purchase meets the return and refund criteria above, please contact us at hello@practicalpanda.com within 2 days of delivery.

 

Refunds:

For damage or quality issues, please provide:

• The order number,
• Date of transaction,
• Delivery address and image of the defective item within 48 hours of receiving the package,
• The packaging it was received in,
• Please pack the product in its original packaging along with the invoice

 

The refund amount will be the value of the product returned, and not the complete purchase amount. The customer shall bear the cost of the transportation for returning the item.

The address for the return is: #1217, Prachi, 14^th Main Road, 8^th Cross, Judicial Layout, G.K.V.K. Post, Bangalore – 560065, Karnataka. Contact number: +91 7411782303

Upon receipt of the product at our warehouse, it will be subject to quality inspection, and if it passes the review, a refund will be initiated.

In case of online payment, the refund will be processed to the source account, which will reflect within 14 business days of receipt of the goods.

In case of cash on delivery payment, we will issue the refund in the form of store credit, which can be redeemed while you are placing the next order on our website. 

Exchanges:
Jibble & Cuzzi will replace or exchange products if they have a manufacturing defect or the customer has received an incorrect product.

Jibble & Cuzzi will accept the requests for exchange only if the pictures of the damaged or incorrect products are shared within 48 hours from the product's delivery date.

Only the product that has manufacturing defects will be exchanged, not the complete order.

The customer will have to bear the transportation costs for returning the product to our warehouse.

If the product received with us is damaged, used or worn out, the customer shall not be eligible for the exchange.

Once we receive the product, there will be a quality inspection. When the product passes the review, we will dispatch a fresh piece to reach you within the standard specified shipping timelines.

For any questions or delays in this process, please get in touch with us at hello@practicalpanda.com

 

Cancellation:

If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.

If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any.

Unfortunately, we won't be able to cancel your order if it has already been dispatched. But, we'll try our best. If you'd like to cancel your order, please contact us at hello@practicalpanda.com. If we are able to cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.